Refund and Returns Policy

1. General Information

Welcome to WarmShop. This Refund and Returns Policy explains the conditions under which you may return products purchased from our online store and receive a refund or exchange. By placing an order, you agree to comply with the terms set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3 Non‑returnable Products

• Personalized or custom‑made items
• Final‑sale merchandise
• Products marked as “non‑returnable” on the product page

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us. Returns sent without a RAN will be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

4. Refunds and Exchanges

4.1 Refund Method

Refunds will be processed to the original payment method within 7‑10 business days after we receive and inspect the returned item. The refund amount will reflect the purchase price, less any applicable shipping charges, unless the return is a result of our error.

4.2 Exchanges

If you prefer an exchange for a different size, color, or product, indicate this in your return request. Exchanges are subject to product availability and may require an additional payment or result in a partial refund.

5. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is completed.
• Comply with all applicable customs and import regulations for international returns.

6. Legal Disclaimer

WarmShop reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

7. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: WarmShop,