Refund and Returns Policy

1. General Overview

At Warmshop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1 Condition of Returned Items

• Items must be unused, undamaged, and in their original packaging.
• All tags, labels, and accessories that accompanied the product must be included.

2.2 Timeframe

Return requests must be submitted within 30 calendar days from the date of delivery. Requests received after this period will not be eligible for a refund or exchange.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any relevant photos if the item is damaged.

3.2 Shipping the Return

Upon approval, you will receive a prepaid shipping label via email. Pack the item securely and attach the label. Ship the package within 5 business days of receiving the label. Warmshop is not responsible for items lost or damaged in transit if the customer fails to follow these instructions.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement, depending on your bank.

4.2 Non‑Refundable Items

• Gift cards, downloadable software, and digital subscriptions.
• Personalized or custom‑made products.

5. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon receipt and report any issues within the specified timeframe.
• Return items in the condition described in Section 2.1.

7. Legal Disclaimer

Warmshop reserves the right to amend this Refund and Returns Policy at any time without prior notice. The policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: